OUR PHILOSOPHY THE PHILOSOPHY OF Y12 SALON IS THAT EACH CLIENT SHOULD BE TREATED AS INDIVIDUAL. THE HAIR STYLE THAT THEY ARE GIVEN SHOULD BE ‘PERSONALISED’ TO SUIT THEM, TAKING INTO CONSIDERATION, FACIAL FEATURES, HAIR TYPE, AND LIFESTYLE. Y12 SALON BELIEVES THAT THEIR CLIENTS SHOULD BE GIVEN HAIRCARE ADVICE SO THEY CAN MAINTAIN THEIR OWN HAIR BETWEEN SALON VISITS. MUCH OF OUR SUCCESS HAS RESULTED FROM THE OPPORTUNITIES THAT STAFF CAN ACHIEVE. MOTIVATION AND JOB SATISFACTION ARE HIGH AND AS A RESULT OF CONSTANT COMMUNICATION, STAFF ARE GIVEN REAL JOB SECURITY. THE FACT THAT Y12 SALON IS SALON-BASED COMPANY IS REGARDED BY THE DIRECTORS AS OF GREAT IMPORTANCE. WE BELIEVE OUR SUCCESS LIES IN CLIENT SATISFACTION, THEREFORE GREAT EMPHASIS IS PLACED ON CUSTOMER SERVICE. WORKING AS A TEAM, THE SALON STAFF AIM TO TREAT ALL CLIENTS WITH CARE, CONSIDERATION, AND COMMITMENT ‘. EVERY ASPECT OF EACH CLIENT’S VISIT SHOULD BE PROFESSIONALLY HANDLED AND A PLEASURABLE EXPERIENCE. ONE OF THE REASONS THAT THE COMPANY HAS BEEN ABLE TO EXPAND SO EFFECTIVELY IS BECAUSE EVERYONE AT Y12 SALON BELIEVES THAT THE NEEDS OF THE CUSTOMERS AND THE ABILITY TO MEET THEIR EXPECTATIONS IS OF VITAL IMPORTANCE.

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